Founder & President
- Founded and scaled company from inception to a 13-person team, owning product, engineering, operations, service delivery, and the customer experience
- Designed and built a custom home-management application that gives clients a unified way to monitor property health, schedule preventive maintenance, and control connected devices
- Personally led the architecture and development of the AWS serverless platform powering internal operations and the member experience, built on Go-based services and a React Native mobile application, with 100% uptime since launch
- Turned recurring customer and field-service pain points into product requirements and application workflows, improving how issues are identified, routed, and resolved across the customer lifecycle
- Led end-to-end delivery of connected-home solutions, partnering closely with technicians and customers to balance reliable technical implementation with an intuitive user experience, contributing to 100% customer retention among members
- Implemented practical AI-enabled workflows across engineering, operations, and marketing, reducing manual effort, supporting a lean operating model, and helping maintain a feature-delivery cycle of less than one week